Terms of use
Dear Guests
In order to make your stay at
Miral Apartments,
as pleasant as possible,
we kindly ask you to
read our Terms of Use:
CATEGORIZATION AND DESCRIPTION OF THE SERVICE
The offered accommodation units are described according to the Official Categorization and based on the insight into the actual condition of the accommodation.
The prices of accommodation and other services may vary. The information given by the host, at the time of the booking, do not oblige MIRAL, to match the information published on the web pages www.miralapartments.com
THE RIGHT OF MIRAL APARTMENTS TO CHANGE THE RESERVATION OR CANCEL
Miral Apartments reserves the right to change or cancel the reservation if there are exceptional circumstances that cannot be foreseen, avoided or eliminated.
Reserved accommodation can be replaced by making a new reservation from the same category and the same price range, or by making a new reservation of an apartment from a higher category and higher price range, which implies an extra charge.
BUYERS OBLIGATION:
The buyer agrees to:
• Have valid travel documents
• Respect customs and foreign currency regulations
• To obey the House rules in accommodation facilities and cooperate with service providers
• Have the booking confirmation printed and ready upon arrival at the destination
• Check whether there is a visa required to enter the country and reach our destination
In cases of non-compliance with these obligations, the customer shall bear the costs and be liable for the damage done.
By confirming the reservation, the buyer undertakes to pay to the service provider any damages caused.
LUGGAGE
Miral Apartments is not responsible for damaged, destroyed or lost luggage, nor for stolen luggage or valuables in the accommodation facility .
Lost luggage or robbery are reported at the reception desk and the authorized police station.
SOLVING THE COMPLAIN
If the service is not performed correctly, the buyer has the right to complain about an undelivered paid service. For a service he / she considers undelivered, the guest is obliged to complain or notify the host at the reception desk immediately or in writing to miralapartments.rab@gmail.com The client undertakes to cooperate with the hosts of the accommodation in good manner, in order to remove the causes of the complaint. If the buyer does not accept the offer or compensation for the object of the complaint, from the host of the accommodation, Miral Apartments is not obliged to accept a subsequent complaint. If after receiving the solution or compensation for the object of the complaint by the reception staff of the accommodation object, the buyer still considers that he has the right to complain, at least 28 days after leaving the accommodation, he / she is obliged to send a written objection together with evidence, documents and photographs proving the grounds complaints in one of the following ways: by e-mail to miralapartments.rab@gmail.com. Miral Apartments is obliged to make a written decision on the complaint within 14 days upon the receipt of the complaint. Miral Apartments can postpone the length of the complaint resolution for collecting information and reviewing the complaint filed with the service provider for a maximum of 14 days. Miral Apartments will only address those objections that could not be resolved in the place of use of the service. While the decision is in progress, the client waives sharing of information to any other person or court as well as social media networks. The refund for the complaint can reach the amount of the advertised service, can not include already used services nor the total amount of the service.
COMPETENCES OF THE COURT
If the customer is dissatisfied with the resolution of the complaint, he has the right for arbitration. In that case, the competences of the court in city Rab is determined.
PRIVATIZATION POLICY DECLARATION ON PROTECTION AND PERSONALIZATION OF PERSONAL DATA AND THEIR USE
Miral Apartments is committed to protect the privacy of all customers. All customer information is kept strictly safe and is only available to the hosts. All Miral Apartments employees and business partners are responsible for respecting the privacy principles. The user of these sites agrees that Miral Apartments shall not be liable for any errors in data transfer, interruptions or interruptions in the telephone traffic, network data transfer, interruption or inability to access the Internet, electrical, electronic or computer problems of any kind. Miral Apartments’s Websites are public and accessible to everyone, and the service is provided on the basis of availability. We disclaim any liability for direct, indirect, incidental, special or commercial damages, including loss of profits, which may arise from the possibility or inability to use these websites. Miral Apartments reserves the right to change any information in this document. Any eventual changes will be immediately available to users on this site.